Sigmify – Terms of Use Summary*

What is Sigmify?

Sigmify is an online portal licensed by BISIL** (“we” or “us” or “our”) offering limited licences to users from entities represented by their employees and business associates; to access and use various predeveloped business application(s)…..

Who are the users of Sigmify?

Anybody who is registered on www.sigmify.com is a user of Sigmify (referred to “you’, “Your”, “User”).

Your Rights and Obligations as a User of Sigmify

On completion of your registration on the Sigmify website, you will be allowed an access to a limited, non-exclusive, non-transferable license to use Sigmify and your usage will be guided by the latest Terms of Use on the website.

BISIL’s Rights and Obligations

The Intellectual Property Rights (IPR) of Sigmify belong to BISIL and the IPR may not be used without BISIL’s written consent. We have the right to change the terms of use of this website, from time to time, and your usage subsequent to the change will be treated as your acceptance of the modifications.

Cancellation Policy

BISIL follows a “no questions asked refund policy” for the unexpired period of the payment made.

All other legal matters

You will be using the website at your sole risk on an as-is-where-is basis. Any disputes will be governed by the laws of the Commonwealth of Pennsylvania.

*Please note that this Summary does not contain the full text related to the Terms of Use. This is just a quick summary of the Terms of Use and is included here to give you a quick idea of the Terms of Use. Please refer to the full text for full details.

**BISIL collectively refers to BISIL NA Inc. and its group companies.

Sigmify – Terms of Use Full Text*

Thank you for selecting to use www.sigmify.com. These Terms of Use (hereinafter referred to as the “Agreement”) between you and www.sigmify.com (hereinafter referred to as “Sigmify)
What is Sigmify?
Sigmify is a SaaS (Software as a Service) collaboration platform that has the necessary features to configure and deploy business processes and is available from a managed and hosted environment.
Ownership of Sigmify
Sigmify is developed, owned and licensed by BISIL (“we” or “us” or “our”) for use by license holders under the following Terms of Use.
Sigmify is made available for use through the website www.sigmify.com . For the purposes of these Terms of Use (Terms) “Website” or “Websites” refer to www.sigmify.com.
Who are the users of Sigmify?

Any user who has registered on Sigmify (referred to “you’, “Your”, “User”) is a license holder under the following Terms of Use.  

You need to sign up for a user account by providing all required information in order to access or use the Services. If you represent an Organization (hereinafter also referred to as Subscribing Organization”) and wish to use Sigmify for your Organizational work, we recommend that you and all other users from your Organization signup for user accounts using your Organizational email id. You agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the signup process; and (b) maintain and promptly update the information provided during the signup to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, outdated or incomplete Sigmify may terminate your user account and refuse current or future use of any or all of the services.  

In the event you register with an email id which is not your Organizational email id, some of the collaboration capabilities will be restricted.  

This agreement describes the terms and conditions applicable to your use of Sigmify 

License for USER

Users of Sigmify are granted a limited, non-exclusive, non-transferable use license from the date of acceptance of the terms of agreement of this service and receipt of applicable payment for subscription fee for services at Sigmify as specified on www.sigmify.com or as agreed upon in writing with the Subscribing Organization; until the user(s) subscriptions have expired or have been terminated, whichever is earlier.  

Your Rights and Obligations as a User of Sigmify
  1. We provide Sigmify to you subject to these Terms. 
  2. The latest Terms. When accessing the Website you shall be subject to any posted guidelines or rules applicable to the Website, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms. The latest Terms are always available for download from the appropriate location on the Website. 
  3. Acceptance of Privacy and Cookie Policies. By accessing and using the Website, you accept and agree to be bound by these Terms, and by Sigmify’s Privacy Policy and Cookie Policy. If you do not agree to these Terms, you should not access or use the Website. 
  4. Registration. You can register via an online registration form or by participating in Interactive Areas (as defined later), such as forums and other community features, to create a user account (“Your Account”) that may allow you to receive information from us and/or to participate in certain features on the Website. We will use the information you provide in strict accordance with our Privacy Policy. By registering you represent and warrant that all information that you provide is current, complete and accurate to the best of your knowledge. You agree to maintain and promptly update your information on the Website so that it remains current, complete and accurate. You are responsible for obtaining and maintaining all connectivity, computer software, hardware and other equipment needed for access to and use of the Website and all charges related to the same. 
  5. License to Use. You are granted a limited, non-exclusive, non-transferable license to access and use Sigmify at any time using an access control authentication process for your exclusive, from the date of acceptance of these Terms until Your Account has been terminated. 
  6. User Content Guidelines. The following terms apply to content submitted by you:
    1. The Website may contain comments sections, discussion forums, or other interactive features (“Interactive Areas”) in which you may post or upload user-generated content, comments, video, photos, messages, other materials or items (collectively, “User Content”). You are solely responsible for your use of any Interactive Areas and you use them at your own risk. Interactive Areas are available for individuals aged 18 years or older. By submitting User Content to an Interactive Area, you represent that you are 18 years of age or older and, if you are under the age of 18, you either are an emancipated minor or have obtained the legal consent of your parent or legal guardian to enter into these Terms, submit content, and participate on the Website. 
    2. By submitting any User Content or participating in an Interactive Area within or in connection with the Website, you agree that you will not upload, post or otherwise transmit any User Content that (a) violates or infringes in any way upon the rights of others, including any statements which may defame, harass, stalk or threaten others; (b) you know to be false, misleading or inaccurate; (c) contains blatant expressions of bigotry, racism, racially or ethnically offensive content, hate speech, abusiveness, vulgarity or profanity; (d) contains or advocates pornography or sexually explicit content, pedophilia, incest, bestiality, or that is otherwise obscene or lewd; (e) violates any law or advocates or provides instruction on dangerous, illegal, or predatory acts, or discusses illegal activities with the intent to commit them; (f) advocates violent behavior; (g) poses a reasonable threat to personal or public safety; (h) contains violent images of killing or physical abuse that appear to have been captured solely, or principally, for exploitative, prurient, or gratuitous purposes; (i) is protected by copyright, trademark, trade secret, right of publicity or other proprietary right without the express permission of the owner of such copyright, trademark, trade secret, right of publicity or other proprietary right. The burden of determining that any User Content is not protected by copyright, trademark, trade secret, right of publicity or other proprietary right rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, trade secrets, rights of publicity or other proprietary rights or any other harm resulting from such a submission. Any person determined by Sigmify, in its sole discretion, to have violated the intellectual property or other rights of others shall be barred from submitting or posting any further material on the Websites; (j) does not generally pertain to the designated topic or theme of any Interactive Area; (k) contains any unsolicited or unauthorized advertising or promotional materials with respect to products or services, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation; or (l) uses the name or likeness of an identifiable natural person without such person’s consent. The burden of determining that any User Content is not protected by copyright, trademark, trade secret, right of publicity or other proprietary right rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, trade secrets, rights of publicity or other proprietary rights or any other harm resulting from such a submission. Any person determined by Sigmify, in its sole discretion, to have violated the intellectual property or other rights of others shall be barred from submitting or posting any further material on the Websites. 
    3. You agree not to represent or suggest, directly or indirectly, Sigmify endorsement of User Content. 
    4. You agree not to upload, post or otherwise transmit any User Content, software or other materials which contain a virus or other harmful or disruptive component. 
    5. You agree not to use any service, technology or automated system to artificially inflate the page views that your User Content receives. This includes pay-per-click services, web “robots” and any other current or future technologies. You also agree not to direct any third party to use these services, technologies or automated systems on your behalf.
    6. You agree not to use any technology, service or automated system to post more User Content than an individual could upload in a given period of time. You also agree not to direct any third party to use these services, technologies or automated systems on your behalf.
  1. User Conduct Guidelines. The following terms apply to your conduct when accessing or using the Websites: (a) you agree not to interfere with or disrupt the Websites or the servers or networks connected to the Websites, or disobey any requirements, procedures, policies or regulations of networks connected to the Websites; (b) you agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purpose, any portion of the Websites, use of the Websites, or access to the Websites; (c) you agree not to engage in any activity that would constitute a criminal offense or give rise to a civil liability; (d) you agree not to impersonate any person or entity, including, but not limited to, Sigmify or any Sigmify employee, or falsely state or otherwise misrepresent your affiliation with any person or entity; and (e) you agree not to interfere with any other user’s right to privacy, including by harvesting or collecting personally-identifiable information about users of the Websites or posting private information about a third party.
  2. Privacy, Rights and Access Privileges: Your rights and privileges as a user of Sigmify, i.e. access to different functionalities of Sigmify and User Content will be guided as follows:  
    1. MEMBER ACCOUNT, PASSWORD AND SECURITY: If a particular Sigmify service requires you to open an account, you must complete the registration process by providing us with true, current, complete and accurate information as prompted by the applicable registration form. You then will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Sigmify immediately of any unauthorized use of your account or any other breach of security. Sigmify will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Sigmify or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.  

      If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to refuse any and all current or future use of Sigmify 

    2. USE LIMITATION: Unless otherwise specified, Sigmify and related services are for your use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from Sigmify, and its related services. We have no responsibility or liability for any consequential damages or claims relating to your use of Sigmify and Services on a professional basis or any other use for the benefit of any third party. Under no circumstances will Sigmify or its employees be responsible or liable for any losses , consequential damages for any injury, damage, loss or delay due to any act or omission of Sigmify or any provider or person participating in providing services through Sigmify. 
    3. USE OF SERVICES: Sigmify, and related services may contain e-mail services, bulletin board services, chat areas, forums, communities, calendars and/or other message or communication facilities designed to enable you to communicate with others (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: Use the Communication Service in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).  

      Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, upload, distribute, transmit or disseminate any inappropriate, profane, fraudulent, libellous, defamatory, infringing, obscene, pornographic, indecent threatening, abusive, hateful, offensive or unlawful topic, name, material or otherwise objectionable information of any kind including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or foreign law, including without limitation the applicable export control laws and regulations. Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication (except as otherwise expressly permitted by Sigmify) or engage in spamming or flooding. Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material protected by intellectual property laws (or by rights of privacy of publicity) or other proprietary right, or derivative works with respect thereto, unless you own or control the rights thereto or have received all necessary consents to do the same. Upload files that contain viruses, Trojan horses, worms, time bombs, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another. Post, publish, transmit, reproduce, distribute or in any way exploit any information, software or other material obtained through the web site for commercial purposes (other than as expressly permitted by the provider of such information, software or other material). Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages. Download any e-file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a e-file that is uploaded. Restrict or inhibit any other user from using and enjoying the Communication Services. Violate any code of conduct or other guidelines, which may be applicable for any particular Communication Service. Harvest or otherwise collect information about others, including e-mail addresses. Violate any applicable laws or regulations. Create a false identity for the purpose of misleading others. Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of Sigmify and related services or other user or usage information or any portion thereof. Sigmify has no obligation to monitor the Communication Services. However, Sigmify reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Sigmify reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. Sigmify reserves the right at all times to disclose any information as it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Sigmify ‘s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Sigmify does not control or endorse the content, messages or information found in any Communication Service and, therefore, Sigmify specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized spokespersons of Sigmify, and their views do not necessarily reflect those of Sigmify. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials. 

    4. NO UNLAWFUL OR PROHIBITED USE: As a condition of your use of Sigmify, and related services, you will not use Sigmify and its Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use Sigmify, and its related services in any manner which could damage, disable, overburden, or impair any Sigmify and its Services (s) (or the network(s) connected to any Sigmify, and its related service(s)) or interfere with any other party’s use and enjoyment of any site related to Sigmify, and its related service(s) or restrict or inhibit any other user from using and enjoying Sigmify/ Service(s). You may not attempt to gain unauthorized access to Sigmify, and its related service, other accounts, computer systems or networks connected to Sigmify, and its related service, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through Sigmify, and its related services.  

      You may not upload, post, transmit, reproduce, or distribute in any way, information, software or other material obtained through the site which is protected by copyright, or other proprietary right, or derivative works with respect thereto, without obtaining permission of the copyright owner and Sigmify. You may not post or transmit any advertisements, solicitations, or other unsolicited commercial communication (except as otherwise expressly permitted by Sigmify). You are not permitted to (and may not allow any third party to) copy, modify, adapt, translate, lease, rent, loan, establish a hyperlink to, frame within Sigmify, distribute, create a derivative work of, reverse engineer, disassemble, decompile, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in Sigmify Service(s).You may not post, publish, transmit, reproduce, distribute or in any way exploit any information, software or other material obtained through the site for commercial purposes (other than as expressly permitted by the provider of such information, software or other material). You may not engage in spamming or flooding; or post or transmit any unlawful, fraudulent, libellous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or foreign law, or post or transmit any information or software which contains a virus, Trojan horse, worm or other harmful component.  

    5. TERMINATION/ACCESS RESTRICTION: You acknowledge and agree that Sigmify may, in its sole discretion, terminate your password or account or deny you access to all or any part of Sigmify, and related services or any portion thereof at any time, without prior notice if you have not paid up to date for the services that you have chosen to use; or engage in any conduct or activities that Sigmify in its sole discretion believes violate any of the terms and conditions, violate the rights of , or is otherwise inappropriate for continued access. Sigmify may also terminate or suspend your access to Sigmify, and related service(s) for inactivity, which is defined as failing to log into a particular service for an extended period of time, as determined by Sigmify. The amount of time that Sigmify currently considers as an “extended” period of time is a period of six calendar months since the date of last access of Sigmify. Upon such termination, your right to use Sigmify and related service immediately ceases. Sigmify shall have no obligation to inform you about the termination or maintain any content or to forward any unread or unsent messages to you or any third party.  

      You acknowledge and agree that consequent to the above Sigmify may in its sole discretion deny you access through Sigmify to any materials stored on the Internet, or to access third party services, merchandise or information on the internet through Sigmify, and Sigmify shall have no responsibility to notify any third-party providers of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification. 

  1. Ownership of User Content We do not claim ownership of your User Content. We are under no obligation to use any User Content and may remove any User Content from the Website at any time at our sole discretion. You understand and expressly agree that we assume no responsibility or liability for your User Content and that you are solely and entirely responsible for any User Content. You warrant that any User Content will not infringe the intellectual property rights of or otherwise violate the rights of any third party. We do not control the User Content you post and as such assume no responsibility for the accuracy, integrity or quality of such submissions.
BISIL’s Rights and Obligations
  1. Changes to Terms. These Terms, or any part thereof, may be modified by us, including the addition or removal of terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your use of the Website after such posting shall be deemed to constitute acceptance by you of such modifications, additions or deletions. 
  2. Changes to Website. We may change or discontinue any aspect, service or feature of the Website at any time, including, but not limited to, content, availability, and equipment needed for access or use. 
  3. Cookie Policy. Like most Web sites, we use technology, such as cookies, that allow us to make your visit to our Web sites easier by recognizing you when you return and help to provide you with a customized experience. 
  4. Intellectual Property Rights. All text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software and computer code (collectively, “Content”), including but not limited to the “look and feel”, layout, design, structure, color scheme, selection, combination and arrangement of the Content present on the Websites is owned by or licensed to us. Such Content is protected by copyright, trademark, trade dress and various other intellectual property and unfair competition laws. Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in part) in any way or through any medium for distribution, publication or any commercial purpose.  

You may display, copy and download Content from the Websites solely for your personal and non-commercial use provided that:  

  1. you do not remove any copyright or proprietary notice from the Content; 
  2. such Content will not be copied or posted on any networked computer or published in any medium; and
  3. No modifications are made to such Content. 

5. User Content guidelines for us. 

  1. Any conduct that we, in our sole discretion, believe restricts or inhibits anyone else from using or enjoying the Websites will not be permitted. We reserve the right, in our sole discretion, to remove or edit User Content submitted by you. 
  2. We are not responsible for the accuracy or credibility of any User Content, and do not take any responsibility or assume any liability for any actions you may take as a result of reading User Content posted on the Websites. Through your use of Interactive Areas, you may be exposed to content that you may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretence, international trade issues and foreign nationals. By using Interactive Areas, you assume all associated risks. 
  3. We have the right, but not the obligation, to monitor User Content posted or uploaded to the Websites to determine compliance with these Terms and any operating rules established by us and to satisfy any law, regulation or authorized government request. Although we have no obligation to monitor, screen, edit or remove any of the User Content posted or uploaded to the Websites, we reserve the right, and have absolute discretion, to screen, edit, refuse to post or remove without notice any User Content posted or uploaded to the Websites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content posted to the Websites at your sole cost and expense. The decision by Sigmify to monitor and/or modify User Content does not constitute nor shall it be deemed to constitute any responsibility or liability in any manner on our part in connection with or arising from your use of Interactive Areas on the Websites. 
  4. By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media or technology now known or hereafter developed, without payment to you or to any third parties. Additionally, to the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us. You represent and warrant to us that you have the full legal right, power and authority to grant to us the license provided for herein, that you own or control the complete exhibition and other rights to the User Content you submitted for the purposes contemplated in this license and that neither the User Content nor the exercise of the rights granted herein shall violate these Terms, or infringe upon any rights, including the right of privacy or right of publicity, or constitute a libel or slander against, or violate any common law or any other right of, or cause injury to, any person or entity. You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms. 

6. Protection of user Content. We work to protect your information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We use both internal and external resources to review our security procedures. Whenever we prompt you to transmit sensitive information e.g. credit card information, we use encryption technology to keep your data secured. Our employees are trained and required to safeguard your information. 

7. Sigmify SUPPORT COVERAGE. Sigmify offers a SaaS product/service and is available from a managed and hosted environment. Sigmify is available 24X7 with a high degree of reliability except as announced in advance for maintenance and upgrade activities. 

Support Coverage  

The following items are included in Sigmify Support coverage: 

Sigmify
Solutions Configured on Sigmify by Sigmify team
User Support
Included 24X7
Included 24X7
Software support
Included1
Included1
Enhancements
Included
Not included - Priced on requirement
Infrastructure
Included
Included

1 As per Severity Response protocol Matrix 

User Support: The Sigmify team will provide 24×7 Email and Chat support for Access and Usability related issues for Sigmify and for any Solutions Configured by the Sigmify team.  

Software Support: Sigmify support includes providing support for software issues, bugs, and related problems in using Sigmify and any Solutions Configured by the Sigmify team.  

This support includes responding to issues reported and communicated to the Sigmify team either through email, or chat or through Sigmify stream. This support is available through Sigmify, chat or the support email ID.  

Sigmify support team will provide bug fixes between 9AM and 8PM EST on business days.  

Please note that Sigmify team does not support solutions configured by client appointed teams. 

Enhancements : Sigmify is being continuously improved and these enhancements are released regularly to users. These include both software enhancements as well as security patches for Sigmify. 

Sigmify support team will apply these enhancements to features and capabilities of different modules of Sigmify from time to time. These enhancements are included in the subscription fee of Sigmify.  

When a user requests the Sigmify team to make any enhancements or changes to Solutions Configured on Sigmify, these changes will be priced on the basis of requirements as communicated to the Sigmify team.  

Infrastructure: Sigmify hosting includes providing and maintaining the necessary server side hardware; installing and managing infrastructure and application software; backups, server security and patch maintenance; system administration and other activities such as maintenance of redundant infrastructure as required. These tasks are described below 

System uptime, performance monitoring and tuning: System performance is monitored and reviewed at two levels. These are computing infrastructure, and the application infrastructure.  

Sigmify support teams monitor the computing infrastructure used to host Sigmify. This ensures availability of Sigmify on a 24X7 basis. Sigmify support includes constant monitoring of system logs for all elements of the application delivery stack, including hardware and software are constantly monitored for availability and performance degradation.  

Sigmify application infrastructure support includes constant monitoring of application readiness, uptime and availability; regularly performing application maintenance tasks like reviewing logs, database maintenance tasks like re-indexing, server fine-tuning, managing configuration parameter settings as required for ensuring application performance. 

Server Security monitoring and management: The Sigmify server network perimeters are protected by firewalls and monitored by intrusion detection systems. This is continuously monitored and analyzed to proactively identify and ameliorate security threats. For example, Sigmify infrastructure is assessed periodically for vulnerability using Vulnerability Assessment tools. 

The Sigmify infrastructure is kept secured and the latest security patches are applied as soon as possible after their release. 

Data Archival and Backups Sigmify support includes offline and online data backups as contracted. Unless separately contracted, Sigmify will maintain Sigmify and application data for 3 (Three) years. 

In addition to application data, system logs are continuously archived. 

Sigmify Severity – Response matrix: The Sigmify Severity – Response matrix given below outlines the response level guidelines 

Severity Level **
Response Time
Resolution Time & Notification
Severity 1 – Catastrophic Entire business impact. Severe problem affecting production, demanding immediate attention. Normal service has been disrupted. Business risk is high.
Initial Response is 4 hours1, updates every 2 hours or at expiration of Expected Resolution Time (ERT).
8 hours to provide the initial analysis for problem resolution or a temporary workaround.
Severity 2 – Urgent Subset of business, multiple users impacted. Problem affecting production system, demanding immediate attention. User Service has been affected. Business risk is moderate to low.
Initial response within 8 hours2, updates every 4 hours or at expiration of ERT
24 hours to provide the initial analysis for problem resolution or a temporary workaround.
Severity 3 – Important Individual impact. Problem has moderate to low impact. Business risk is low.
Initial response within 8 hours2 – Updates as needed.
32 hours to provide the initial analysis for problem resolution or a temporary workaround.
Severity 4 – Irritant Very little impact. Problem is more of an irritant. Alternate pathways or alternatives may be available to accomplish the desired objective
Acknowledge the issue, share analysis and the potential long term remedy
No immediate fix. A possible fix with next bug fix or release of Sigmify

1 24X7 coverage

2 Coverage applies to business days Monday – Friday (9AM–8PM EST). No holiday coverage included

Sigmify support team will perform software and application maintenance functions from time to time. Sometimes these tasks may require some downtime. The support time will announce such downtime schedules in advance.

8. CANCELLATION POLICY: BISIL follows a “no questions asked refund policy” for the unexpired period of the payment made. If you desire to cancel your subscription, you just have to inform us at support@sigmify.com by an email from the authorised signatories for refund and we shall refund you the proportionate amount of money for the period for which you have not used the system.

9. Termination: We may terminate or suspend these Terms at any time without notice to you. Without limiting the foregoing, we shall have the right to immediately terminate your access to the Websites in the event of any conduct by you which we, in our sole discretion, consider to be unacceptable, or in the event of any breach by you of these Terms. The provisions of clauses 4 to 6 (of this section – Our rights and obligations) shall survive termination of these Terms.

All other legal matters
  1. Disclaimer of Warranty; Limitation of Liability.
    1. You expressly agree that use of the websites is at your sole risk. BISIL, its other affiliates nor any of their respective employees, agents, third party content providers, third-party service providers or licensors do not warrant that use of the website will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of the websites, nor as to the accuracy, reliability or content of any information, service, or merchandise provided through the website. 
    2. The website is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to these terms. 
    3. To the fullest extent permissible by applicable law, in no event shall BISIL , or its current or future parent or affiliated companies, be liable to you for any personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, work stoppage, computer and/or device or technology failure or malfunction or for any form of direct or indirect, special, incidental, consequential, exemplary or punitive damages based on any causes of action arising out of use of the website or any alleged failure of performance, error, omission, interruption, deletion, defect, or delay in service, operation, or transmission of the websites, or any alleged computer virus, communication line failure, theft or destruction of property, and/or unauthorized access to, alteration of, or use of or posting of any record, content, or technology, pertaining to or on the websites. You agree that this limitation of liability applies whether such allegations are for breach of contract, tortious behaviour, negligence, or fall under any other cause of action, regardless of the basis upon which liability is claimed and even if BISIL or current or future parent or affiliated companies have been advised of the possibility of such loss or damage. Without limiting the generality of the foregoing, you also specifically acknowledge that BISIL or future parent or affiliated companies are not liable for any actual or alleged defamatory, offensive, or illegal conduct of other users of the websites or any other third parties.

      If applicable law does not allow all or any part of the above limitation of liability to apply to you, the limitations will apply to you only to the extent permitted by applicable law.

    4. We disclaim any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing the Website, you acknowledge and agree to our disclaimer of any such liability. If you do not agree, you should not access or use the Website.
  2. Indemnification. You agree to defend, indemnify and hold harmless BISIL, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. BISIL reserves the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this section. In such event, you shall provide BISIL with such cooperation as is reasonably requested by BISIL.
  3. Governing Law.Any and all disputes, claims and controversies arising out of or in connection with your access to, and/or use of the Websites, and/or the provision of content, services, and/or technology on or through the Websites shall be governed by the laws of the Commonwealth of Pennsylvania without giving effect to any rules of conflicts of law. Please report any violations of these Terms to USE to email IDsupport@sigmify.com. 
  4. Copyrights and Copyright Agent. We respect others’ intellectual property rights, and expect our users and customers to do the same. If you believe that your work has been copied on the Websites in a way that constitutes copyright infringement, please report it back to support@sigmify.com . We reserve the right to terminate access to the Websites for users or customers who post material that infringes the intellectual property rights of others. 
  5. Miscellaneous. These Terms and any operating rules for the Website established by us constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. The provisions of these Terms are for the benefit of the BISIL, its affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any part of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, it will be replaced with language reflecting the original purpose in a valid and enforceable manner. The enforceable sections of these Terms will remain binding upon the parties. The section headings used herein are for convenience only and shall not be given any legal import. 

 

All other legal matters

You will be using the website at your sole risk on an as-is-where-is basis. Any disputes will be governed by the laws of the Commonwealth of Pennsylvania. 

*Please note that this Summary does not contain the full text related to the Terms of Use. This is just a quick summary of the Terms of Use and is included here to give you a quick idea of the Terms of Use. Please refer to the full text for full details.  

**BISIL collectively refers to BISIL NA Inc. and its group companies.  

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