Ask a project manager about the most painful woe of his job and it is most likely to be accountability. The role of a project manager makes him accountable for how well & when the tasks are completed.
However, this changes the dynamics of team management & work environment. Micromanaging the tasks becomes an undesired burden for one instead of being an obvious task for everyone involved.
Task/Ticket management systems have helped micro-manage the show for all stakeholders – the team, the clients & the end customers.
How does raising tickets help manage a project better?